It’s all about Customer Engagement.
In any situation you want your customers to have the best user experience they can with your product or service. They don’t want to be frustrated, or blocked from engaging with you.
When they have a good user experience with a product or service, they will often talk and spread the word about your services to their friends and associates, giving you instant potential customers.
Improved User Experience equals More Customers.
Let’s be honest. – Would you really know if your product or service was frustrating your customers? Would a potential customer honestly tell you what annoyed them?
You know what people do if they have a choice between a difficult to use service and an easy one, they pick the easy one, usually regardless of the cost.
How I can help make for a better User Experience.
- Provide non-competitive independent professional consulting (separate to your current provider)
- Review your current customer experience
- Examine and rectify any knowledge discrepancies about your customers
- Independently test services and product interfaces with your customers
- Design interactions and interfaces taking your customer requirements into account.
- Provide you with alternative cost effective improvement recommendations.
If you want to find out more about my services, contact us and have a chat.