Tag : ux

The Power of User Journeys

User Journeys are yet another tool that fits within the User Experience design space. They represent the mapping of a customers experience on a series of levels, from the emotional view, to technology use, issues, interfaces and services...

WA Govt Gets Serious About Web Accessibility

Last year a Director from AGIMO declared at Web Directions South that Western Australia was one of the poster children for state government based implementation of WCAG2 compliance in relation to the National Transition Strategy (NTS). On the...

Seeing the Truth of Customer Research

Customer research is very important, you really need to know your customers needs and what they are thinking.  However if the research isn't correctly executed it can have a negative effect. Even the big guys can make this mistake.  Last week...

Don’t be a Dinosaur, the Web Changes

It's  interesting that people like Gerry Harvey are being dragged kicking and screaming into the twentieth century (yes correct last century).   If you are not aware Gerry Harvey runs a series of old school electrical and furniture retail...

Accessibility – Yes it’s the Law

Managing a website can be hard at the best of times, there is the technology itself - that is forever changing.  Then there is the new kid on the block social networking sites like Facebook, Twitter and like. On top of all this is there is the...

The Customer is in Control

Now this may sound a little strange, but the reality of any web site is that the visitor (and potential customer) has to be in control of the entire process. If they aren't in control, then they are going to feel like they are being rail-roaded,...

Influences for Consumer Purchasing

If you went to buy a consumer good a few years ago, depending on the urgency,  you would leverage your contacts to get the best advice. Maybe you would start with a chat with friends over a coffee, discussing what they use.  Then maybe you would...

Your Website is not a Software Project

It's interesting that people still consider that the design and development of a website should be treated like a software development project. Most websites you see are information based by nature, they are not software. The same approaches...

How do You Build Your Website

It’s interesting to look on how professional web designers and developers have worked on the web in the past, and the way they work now;  as I did in my presentation at the Edge of the Web conference in Perth. On the web we have moved from a...

World Usability Day 2009 – Make it Sustainable

Today 12th November 2009 is World Usability Day. The theme for this year is designing for a sustainable world. Something we often don’t think about with web design. “So what”, I hear you say. “What does usability and sustainability...