Tag : usability

Dept of Mines and Petroleum – Comprehensive Review

The Department of Mines and Petroleum (DMP) approached radharc looking for a solid direction and confirmation of the user experience issues with the core of their website. Together with the DMP we first off looked at the strategic level of...

WA Govt Gets Serious About Web Accessibility

Last year a Director from AGIMO declared at Web Directions South that Western Australia was one of the poster children for state government based implementation of WCAG2 compliance in relation to the National Transition Strategy (NTS). On the...

Seeing the Truth of Customer Research

Customer research is very important, you really need to know your customers needs and what they are thinking.  However if the research isn't correctly executed it can have a negative effect. Even the big guys can make this mistake.  Last week...

Scitech – Review & Analysis Comes First

Scitech has a reasonably detailed website but they lacked the clarity of direction and understanding of the site’s audience. Like many organisations Scitech has been working the web without any clear understanding of their major goals and...

EPA – Helping them move forward

Environmental Protection Authority (EPA) approached us with a web site in the final stages of development. At this point in time the EPA had a reasonable investment in the new web site.  As one would expect, this was not without some reasonable...

Accessibility – Yes it’s the Law

Managing a website can be hard at the best of times, there is the technology itself - that is forever changing.  Then there is the new kid on the block social networking sites like Facebook, Twitter and like. On top of all this is there is the...

The Customer is in Control

Now this may sound a little strange, but the reality of any web site is that the visitor (and potential customer) has to be in control of the entire process. If they aren't in control, then they are going to feel like they are being rail-roaded,...

Influences for Consumer Purchasing

If you went to buy a consumer good a few years ago, depending on the urgency,  you would leverage your contacts to get the best advice. Maybe you would start with a chat with friends over a coffee, discussing what they use.  Then maybe you would...

Do You Know Your Customers?

I think I know my customers very well.  Some I have had business relationships with for the last 15 years.   Do I think I know their customers well.  Would I honestly try and second guess them. No, not really. It's not that I don't have...

Perfect Design Does Not Mean a Perfect Web Site

In the old media industry (print) all you really had to do was get the design right.   Follow the rules and your design would sing. However the web is not print - bet you have heard that before. Designing a web site is more than just a...