It’s interesting that people still consider that the design and development of a website should be treated like a software development project. Most websites you see are information based by nature, they are not software.

The same approaches that are used to build a word processer or a specialised CRM (Customer Relationship Management) should not be used for a website. Look at it from the core view of what they are used for. Your desktop software is used as a tool to acheive a task. When your website is centered around information – be that the delivery of information as a public service or to sell your products, it s still information at it’s core.