Making a Usable World1 Step at a Time

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Ensuring Accessibility for GSCWA

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The Genetic Support Council of WA (GSCWA) approached our Principal, Gary Barber, with a concern. They were considering a redesign of their existing website, and  they didn’t want to end up with another inaccessible unusable site. They needed to ensure, their large and diverse audience with  genetic conditions would be forgotten in the design and development process.

This is where we stepped in to fill the gap as the avocate for their users and the level of accessibility required.

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The Power of User Journeys

User Journeys are yet another tool that fits within the User Experience design space.

They represent the mapping of a customers experience on a series of levels, from the emotional view, to technology use, issues, interfaces and services encountered; be that of varying products from any source.

It’s can be basically a timeline, if you like, from the birth of an idea (“I need a…”)  to the end of life of the purchase or service (“this is not working..”).

Now this may sound all encompassing, and you may say “hey we already know about our product life cycles”, and that is fine.

  • App. & Web Planning

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    Planning the structure of web site is information.  You need to get the design right the first time. This is were Web or Information Architecture solves these issues.

  • Usability for All

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    Having an easy to use application, intranet or website gives you an advantage. You need to ensure the best customer experience possible within your budget.

  • Web Site Accessibility

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    Ensuring your web site is accessible will also ensure your website is appealing to the widest audience possible.  Our approach for accessibility is from the ground up.

  • Customer focused Design

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    Your customers are important. This is why we put them at the heart of our design process.   Ensuring your corporate and customer needs are met.  Allowing for a perfectly designed website.

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