Improving the customer experience in terms of contextual measurable values.
Reducing the cost of service transactions.
Increasing the customer loyalty, retention and profitability.
I do things a little differently:
I use a customer (human) centred design approach taking the best elements of Design Thinking and Lean Methodologies.
I don’t work on a formula, but come with a toolbox of techniques and process in framework customised for your business.
I work in a very close partnership with you, allowing a direct skill transfer to you at no cost.
I don’t product 100 page reports that say nothing. I’m for direct, lean communication and reporting.
I ensure that all outcomes are actionable and you have a distinct direction for your next step.
How to engage me.
This could be by a longer term contract from 3-12 months, or by shorter weekly blocks of work.
Who am I
Gary Barber, Experience Design Director
I am an independent experience practitioner specialising in research and designing strategic solutions in the service to digital environments. I have become known for uncovering the core insights and inspiring change within organisations.
I have over 15 years in the Experience and Service Design industry with a further 12 years designing user interfaces on various platforms starting in digital design and development.
My projects have a strategic holistic inclusive nature provisioning solutions with the application of agile, Lean, design thinking and a toolbox of UX techniques for an improved experience beyond just the digital world.